Your privacy is our commitment

1 Introduction & Scope

77hb ("we", "our", "platform") operates a secure and reliable online entertainment platform for users in Bangladesh. Protecting your privacy is one of our top priorities. This privacy policy explains what types of information we collect, why we collect it, how we use it, and how we keep it secure.

This policy applies to the 77hb website, mobile application, and all related services. It is an integral part of our Terms and Conditions. Continuing to use our services means you agree to all the terms of this policy.

We may change or update this policy from time to time. If there are any significant changes, we will post a notice on the platform and, where applicable, notify you by email as well. Continuing to use our services after a policy change means you have accepted the updated policy.

2 Information We Collect

77hb only collects information that is necessary for providing services, ensuring security, and meeting legal obligations. We may collect three types of information:

2.1 Information You Provide Directly

Information you provide directly when you create an account or use our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment details (bKash, Nagad, Rocket, Upay, or bank account)

2.2 Automatically Collected Information

Information collected automatically when you use the platform:

• IP address and device information
• Browser type and operating system
• Login time, session data, and usage patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity

2.3 Information from Third Parties

For identity verification and fraud prevention, we may verify information with trusted third-party service providers. However, this information is used only for security and compliance purposes.

3 Purpose of Data Use

77hb uses the information collected from you for the following purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To process gaming, betting, and financial transactions smoothly.
• Age verification: To restrict access to the platform for those under 21.
• Customer support: To resolve your issues via live chat and email.
• Security and fraud prevention: To detect and prevent suspicious activity.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To improve platform quality and user experience.
• Communication: To send important updates, security alerts, and account-related information.

4 Data Sharing & Disclosure

We are firmly committed to keeping your information confidential. Your personal data is not shared with anyone except in the limited circumstances described below:

4.1 Service Provider Partners

Necessary information may be shared with selected providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical infrastructure support. Strict data protection agreements are in place with these partners.

4.2 Legal Requirements

In cases of a court order, government directive, or other legal obligation, required information may be provided to the relevant authority. In such cases, we will make every effort to notify you where possible, unless prohibited by law.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. In such cases, the new operating entity will be required to follow the same or higher privacy standards.

5 Data Security Measures

77hb follows industry-standard security practices to protect your personal and financial information:

• SSL Encryption: All data transmission on the website and app is encrypted using TLS/SSL technology.
• Secure Servers: Your information is stored on protected servers with firewalls and access controls.
• Access Control: Only authorized staff have access to the information they need.
• Regular Security Reviews: Regular security audits are conducted to identify potential vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is available to strengthen account security.
• Suspicious Activity Monitoring: Unusual logins or transactions are detected and blocked immediately.

However, data transmission over the internet or electronic storage methods are not completely secure. While we follow industry standards to provide maximum protection, absolute security cannot be guaranteed.

6 Cookie Policy

77hb uses cookies and similar technologies to operate the website properly and improve your experience. The types of cookies we use are described below:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, store security tokens, and remember your preferences. These cookies cannot be disabled because the service will not function without them.

6.2 Functional Cookies

These cookies are used to remember language preferences, layout settings, and other personal preferences. They make each visit easier and more personalized for you.

6.3 Analytical Cookies

These cookies collect anonymous statistics about platform usage to help improve service quality. They do not identify you personally.

7 Data Retention Period

77hb retains your information only for as long as necessary. The following factors are considered when determining how long data is kept:

• For active accounts, data is retained for as long as service delivery continues.
• Even after an account is closed, financial transaction records are kept for a set period as required by legal obligations.
• Data may be retained for additional time if needed to resolve legal claims or disputes.
• When data is no longer needed, it is securely deleted or anonymized.

8 Your Rights

You have the following rights regarding your personal information, and 77hb respects them:

8.1 Right to Access

If you want to know what information we hold about you, please contact us. We will provide the information within a reasonable time.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can correct it. This can be done through account settings or via our support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, where legal obligations or ongoing investigations apply, this request may not be fully fulfilled.

8.4 Right to Object to Processing

You may object to the processing of your data for marketing communications and certain specific purposes. We will consider your request as quickly as possible.

9 Privacy Protection for Minors

77hb strictly does not provide services to anyone under the age of 21. We do not knowingly collect information from any minor on our platform. If it becomes known that a minor has created an account, we will immediately:

• Permanently close the relevant account.
• Securely delete all collected information.
• Take the necessary steps in accordance with applicable law.

If you know or suspect that a minor is using our platform, please contact us immediately.

10 Third-Party Links & Services

The 77hb platform may contain references to other third-party services, such as payment gateways or game providers. These third-party services have their own privacy policies, and 77hb is not responsible for their data practices.

We work with game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming) under strict agreements that include guarantees for the protection of user information.

11 International Data Transfers

Due to technical infrastructure requirements, some of your information may be processed or stored on servers located outside Bangladesh. In such cases, 77hb ensures that:

• Transferred data is subject to appropriate security measures.
• Strict confidentiality agreements are in place with all relevant parties.
• The standards described in this policy are maintained at all times.

12 Policy Changes

77hb periodically reviews and updates this privacy policy. Depending on the nature of the change, we will notify you in the following ways:

• Major changes: A notice will be sent to your account email and a notification will be displayed on the platform.
• Minor changes: The last updated date on this page will be changed.
• Continuing to use the service after a change means you consent to the updated policy.

We recommend that you review this page regularly to stay informed about the latest policy.